Utility missed customer-service targets

Central Hudson will be fined $4.15 million for failing to meet customer-service performance targets in 2024, the state Public Service Commission said on June 12. 

The utility, whose 316,000 electricity customers include 6,850 in Beacon, 3,648 in Philipstown, 1,271 in Cold Spring and 327 in Nelsonville, scored 74 percent on a customer-satisfaction survey, short of the 89 percent required to avoid penalties, according to the PSC. The rate of complaints made to the PSC about Central Hudson also exceeded the target.

Central Hudson has failed to meet customer-satisfaction targets since 2021, when it transitioned to a new information system that caused widespread billing problems. The utility did improve on its 2023 score, which was 63.5 percent. 

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